Terms and Conditions

Terms and conditions of purchase from Abaq Al Arabia Perfumes:

Dear customer, to organize the sales process, we hope that you review the following before completing the purchase process, as completing the purchase will be considered as acceptance of these terms:

First: Product display:

• The display and marketing of products on the site is not interpreted in any way as a recommendation to suit or compatible any product with the customer’s desire and need. Therefore, the customer is responsible for ensuring that the product suits his need by reviewing the information included on each product page and in the introductory pages.

Second: Shipping and delivery:

• The customer must enter the recipient's name and delivery address correctly. If there is an error in the address or contact numbers, this may cause the shipment to be delayed or not delivered, or additional fees will be imposed by the shipping company or delivery representative.
• The expected time of arrival of the goods is an estimated time, and we will do our best to receive your order as quickly as possible, except that the order may be delayed for reasons beyond the store’s control.
• The customer's order may be delayed for reasons related to the customer himself, such as his not being present at the delivery location, his failure to respond to the delivery representative's call, or his request to change the delivery address. In such circumstances, neither the management of Abaq Al Arabia Perfumes nor the delivery company is responsible for the delay.
• Arabic Abbaq may change the shipping company chosen by the customer without consulting the customer if the shipping is free, and it may also be changed if the shipping is paid, provided that the store returns the difference in fees to the customer if the fees after the change are less.
• If the shipment arrives damaged internally, the customer must inform the shipping company before receiving the order, and then inform the store management directly.

Third: Fees for (cancellation/amendment/non-receipt) of the application:

The customer must send the amendment or cancellation request via the store’s WhatsApp to 0555396220. Given that shipping, delivery and payment services are provided by other companies, fees may be charged as follows:

• If the order is delivered to the shipping company before receiving the cancellation request, or if the customer does not receive the order for a reason attributable to him, and the shipping company returns the shipment to our warehouse and charges fees for the shipment and return, these fees will be deducted from the amount returned to the customer.
• If the shipping is free, and the customer wishes to return part of the purchases, and the value of the unreturned purchases is less than 200 riyals, the usual shipping fees will be calculated depending on the destination, deducted from the amount returned to the customer.
• These fees will not be charged to the customer if the store is not charged fees by the shipping company.